ALL CANCELLATIONS, FOR ANY REASON, MUST BE MADE IN PERSON FIVE (5) BUSINESS DAYS PRIOR TO START DATE OF PROGRAM TO RECEIVE A FULL HOUSEHOLD CREDIT OR A REFUND MINUS A $10 PROCESSING FEE PER ACTIVITY. ACTIVITIES THAT COST LESS THAN $10 CANCELLED OUTSIDE FIVE (5) DAYS WILL ONLY BE GIVEN HOUSEHOLD CREDIT. NO TRANSFERS OR SUBSTITUTIONS WILL BE ACCEPTED.